Uncovering where organisations are on their sustainability journey, what motivates the decisions they are taking, and what they need to do to embed their strategy.
Product | September 2022
Exploring the defining characteristics of product leadership, the barriers to embedding it and the potential rewards of doing so effectively.
retail and CONSUmER | July 2022
Sustainable shopping habits
Discovering what stops consumers making sustainable choices and what consumers expect from retailers to promote more sustainable shopping behaviours.
FINANCIAL SERVICES | February 2022
Exploring ways banks can deliver a relevant modern customer experience while protecting their customers from increasingly sophisticated fraud.
Customer EXPERIENCE | October 2021
Keeping customers close
Find out what 500 businesses and 2000 consumers had to say about customer-centricity and whether C-suite strategies really align with consumer expectation.
OPERATING MODEL | September 2020
Transform and perform
Discover what 300 senior executives had to say about organisational agility and the key role operating model transformations play in it.