Transforming services for citizens, delivering value for taxpayers

Challenges facing the public sector

The pressures on public services are increasing following COVID-19, Brexit and a decade of austerity. Demand for services is rising and more complex, while tax revenues are pressured. If public sector organisations are to be sustainable, they need to do something different. At Gate One, we are experts in supporting the public sector do just that.

Leading and aligning services around the population

If public sector organisations are to deliver best value for the taxpayer, they need to work better together around the needs of their local populations. We help public sector organisations work together across health, care, education, justice and place. We work with leaders and leadership teams to lead more strategically.

Organisational and operational change

We are living in a rapidly changing world and public sector organisations are often at the front of this. They need to break down silos, better organise around the needs of their service users, optimise data, technology, process and governance and have the ability to test approaches and change direction as needed – all without compromising taxpayer value.

Digital advancements

Service users increasingly expect to receive high-quality, multi-channel experiences across various touchpoints in their customer journey while public sector organisations are expected to do more with less, maximise efficiencies and drive out waste. Ensuring digital investments best support your organisation’s strategic objectives, designing solutions with the end user in mind and seamless delivery are all critical to the citizen experience.

Who we work with

We are an existing supplier on a wide range of public sector frameworks.

Central government

We bring experience from the wider public sector to help clients overcome their biggest challenges and achieve their strategic priorities through digital transformation, service redesign and culture change.

Local authorities

We design, deliver and embed change from targeted service improvements to organisation-wide operating model redesign, enabling local governments to deliver more with less.

Policing and justice

We bring experience from the wider public sector to support crime and justice clients with their transformation agendas across a range of policy areas, including victims and serious violence reduction.


Higher education institutions must evolve their offer if they are to provide an exceptional student experience that delivers a competitive advantage. We help these institutions navigate competing challenges, marrying our expertise with data analysis and insights.


We work with healthcare commissioners, providers, regulators and care systems to deliver the shift to integrated care. We help healthcare organisations transform to deliver quality care in a way that is sustainable today and tomorrow.

Housing, third and charitable sector

With a shifting political landscape, digital advances are giving these sectors exciting possibilities to improve services and delivery. We help clients exploit these opportunities to deliver lasting change.

Our Credentials

We are privileged to be working with some of the UK’s largest public sector bodies on their complex change programmes. View some of their stories here.

Building the hospital of the future

Helping an acute hospital trust reset its quality strategy.

Investing in improvement

Building a roadmap of prioritised improvements to help this regulator better meet the needs of the changing sector.

Designing the council of the future

Transforming the operating model of this unitary council to deliver better services at reduced cost.

Our Insights

Our team of experts regularly share their insights about the things that matter in the public sector. You can read some of them here.


Meet some of our team

Nick Kennell
Public sector lead
Rob Bradshaw
Grace Blundell
Emma Bentley

If you would like to speak to us about how we can help you transform your services and deliver value to taxpayers, please contact Nick Kennell.