Delivering value through lasting transformation

Operating model challenges facing businesses

In an ever-more digital world, customer expectations continue to exceed the ability of many organisations to meet them. We have a proven track record in helping businesses design and deliver new and innovative operating models that transform the way they operate.

Failure to put people at the heart of the transformation

Long-lasting change often fails to materialise due to insufficient staff engagement during the design and implementation phases. If your staff don’t feel bought into the changes, they are unlikely to take the necessary steps required to make the changes stick.

Resistance to considering all elements of the organisation

Organisations tend to start an operating model exercise with fixed ideas of the areas to address. By focusing on just a single element and not considering the operating model as a whole, you can develop an imbalanced perspective that ultimately fails to deliver the expected benefits.

Difficulty in adopting agile, iterative, design processes

Too many organisations fall into the trap of over designing the end state without first testing and adapting the new components of their operating model. This increases the risk that changes won’t work in practice and means problems are harder to fix further down the line.

Our Services

We can help you navigate the difficult decisions with our operating model methodology. The subsequent design and effective execution of the operating model will lead to lasting transformation and change in your business that can help deliver multiple benefits and value.

Scoping and definition

Diagnose the current state: understand your strategy and ambition, analyse the ‘as-is’ organisation, identify and set business challenges, and agree on a set of design principles to guide decision-making.

High-level design and business case

Facilitate design workshops to explore your options, the benefits and alternative models. Use real-life case studies and divergent-thinking techniques to test solutions, key criteria and build a business case.

Detailed organisation design

Identify the organisation structures, processes, capabilities, behaviours, ways of working and KPIs required to implement a new operating model.

Implementation and delivery support

Drive the implementation of the new operating model through an iterative rollout method, track benefits and ensure value is released early.

Our Credentials

We are privileged to be working with some of the largest and most influential organisations on their operating model projects. View some of our client stories here.

Creating the law firm of the future

Transforming the back-office operations of this global law firm to drive competitiveness and set them up for future success.

Delivering sustainable growth for one of Europe’s biggest airlines

Working together to transform the operating model in this company’s first-ever, enterprise-wide transformation programme.

Creating a blueprint for the future technology organisation

Creating a blueprint for the future technology organisation.

Our insights

Our team of experts regularly share their insights about operating models across a range of sectors. You can read some of them here.


Meet some of our team

James Cooper
Operating Model Lead
Anna Sherriff
James Cumberland
Stephen Ranson
Anthony Gaffney
James Cooper
Client director
Anna Sherriff
James Cumberland

If you would like to speak to us about how we can support you with your transformation journey, please contact James Cooper.

If you would like to speak to us about how we can support you with your transformation journey, please contact Anthony Gaffney.