After many years of successful and rapid expansion, our client started to face increasing amounts of organisational complexity which resulted in overlapping accountabilities and fragmented decision-making.
We supported them to define and implement a new operating model focused on delivering the required changes to the organisation. Working with various business leaders and their respective teams, we established and delivered a robust transformation roadmap. This was underpinned by a governance framework to enable recommendations, agile decision-making and allow challenge to design options.
We delivered a scalable operating model that clarifies decision-making and leadership accountabilities, is leaner, drives cost competitiveness, expands the organisation’s digital and data capabilities, and sets them up for future success. We also left behind a legacy of enhanced transformation skills across HR and business leaders, which will help them navigate future change.
”The right balance of programme and operating model expertise – coaching and challenging to substantially move us forward and upskill our team for the future.Head of organisation development
Summary of work
- Growth strategy
- Operating model design and implementation
- Business case and benefits management
- Change management