OPERATING MODEL
Operating model challenges facing businesses
As organisations evolve to try and meet customer and employee expectations within the limits of their resources, they often rely on improvements to technologies, or processes, or people. In doing so, their focus can become too narrowed and they struggle to achieve the benefits of the change that they expected. Our Operating Model team help our clients think holistically about change, and re-align their people, processes and technologies to their strategic priorities. Below are three common mistakes we see organisations making.
Seeking to design a beautiful “target” state operating model
Too many organisations fall into the trap of over designing the end state without first testing and adapting proposed changes to their operating model. This increases the risk that changes won’t work in practice and means problems are harder to fix further down the line.
Failure to put people at the heart of the transformation
Long-lasting change often fails to materialise due to insufficient staff engagement during the design and implementation phases. If your staff don’t feel bought into the changes, they are unlikely to take the necessary steps required to make the changes stick.
Adopting an internally-focused design perspective
Organisations tend to focus on pain points and challenges experienced within the area of the business they are changing, leading to a design that might work perfectly for that function but fails to consider how the function can successfully interact & engage with the rest of the business.
Our Services
We partner with you to align your people, processes, and technologies to your organisation’s strategic goals. Our Operating Model approach balances effort spent on those difficult design decisions with effective execution of change to learn what does & doesn’t work quickly and help you unlock sustainable value. Our services cover helping you quickly understand where to focus improvement efforts, holistic operating model design and change and supporting you to design & execute targeted changes to your organisation structures and processes. Common to everything we do is giving you ownership of the outcome, so it lives on once we have left.
Rapid diagnostics
A rapid analysis of all, or parts, of your current business to quickly identify, prioritise and build consensus on the biggest challenges and opportunities for improvement, and set out an actionable plan to address them.
Operating model design and change
Collaboratively designing the blueprint that best aligns your people, processes & technologies to your strategy. Building the business case to transform your operating model through iterative, value-driven implementation.
Organisational design
Guiding you through designing your organisation for optimal performance and agility against your strategy. Putting the right people, capabilities and skills in the right places and helping to align your structures and incentives with your culture, value & desired behaviours.
Process design
Optimising how work gets done across your business by supporting you to design and embed processes which balance speed, cost, control and quality, and set your organisation up to continuously improve the flow of work.
Our Credentials
We are privileged to be working with some of the largest and most influential organisations on their operating model projects. View some of our client stories here.
Creating the law firm of the future
Transforming the back-office operations of this global law firm to drive competitiveness and set them up for future success.
Delivering sustainable growth for one of Europe’s biggest airlines
Working together to transform the operating model in this company’s first-ever, enterprise-wide transformation programme.
Creating a blueprint for the future technology organisation
Creating a blueprint for the future technology organisation.
Our insights
Our team of experts regularly share their insights about operating models across a range of sectors. You can read some of them here.
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Meet some of our team
James has designed future state operating models and driven transformative change in a range of public and private sector multinationals. A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. He relishes building high-performing teams to work side by side with clients on their most complex and high-profile programmes.
Anna has extensive experience working across the private, public and third sector to support clients in designing and delivering innovative, intelligent operating models for their customers. Anna has led and managed numerous projects in a range of settings, allowing her to develop an understanding of perspectives that range from the end user to frontline staff and senior leadership.
Stephen has deep expertise in business model and operating model transformation, with a track record in successfully designing and delivering complex change across a diverse range of industries in the UK, Europe, US and Australasia. As well as leading enterprise-wide operating model programmes, Stephen has led functional-specific operating model programmes focusing on finance, HR, IT, procurement and commercial.
James has designed future state operating models and driven transformative change in a range of public and private sector multinationals. A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. He relishes building high-performing teams to work side by side with clients on their most complex and high-profile programmes.
Anna has extensive experience working across the private, public and third sector to support clients in designing and delivering innovative, intelligent operating models for their customers. Anna has led and managed numerous projects in a range of settings, allowing her to develop an understanding of perspectives that range from the end user to frontline staff and senior leadership.
James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programmes across multiple industries. Most recently, James worked with a group CIO to redefine the organisation’s operating model, organisation design and governance framework.
Lizzie a plus de 10 ans d’expérience de conseil international en stratégie et transformation opérationnelle. Elle a travaillé dans de nombreux secteurs, notamment les technologies, les télécommunications, les sciences de la vie, et le commerce de détail. Lizzie a mené des programmes complexes de transformation d’entreprises à grande échelle pour des multinationales, tout en travaillant dans plusieurs pays. Lizzie est diplômée de l’Ecole de Management de Strasbourg et a obtenu un MSc de Stockholm School of Economics et un MSc d’University College of Dublin. Elle parle couramment anglais et français.
Anthony is the country manager for Gate One Ireland. He has nearly 20 years’ experience working with leading global organisations, delivering change across M&A, innovation, commercial excellence and digital transformation. He is an experienced consultancy leader and board member and has worked extensively across the public and private sectors in the UK, Europe and the Middle East. Anthony is extremely excited about the opportunity to build and grow a new and truly differentiated consultancy in Ireland – serving global and Irish clients alike.
James has designed future state operating models and driven transformative change in a range of public and private sector multinationals. A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. He relishes building high-performing teams to work side by side with clients on their most complex and high-profile programmes.
Anna has extensive experience working across the private, public and third sector to support clients in designing and delivering innovative, intelligent operating models for their customers. Anna has led and managed numerous projects in a range of settings, allowing her to develop an understanding of perspectives that range from the end user to frontline staff and senior leadership.
Passionate about driving transformative change in large and complex organisations, Chris brings over 13 years of industry and consulting experience to the table. Throughout his career, he has been deeply involved in the Irish and UK markets, primarily within the Financial Services sector. His focus has revolved around spearheading risk and regulatory programmes, specialising in complex transformation leadership and programme delivery. Currently, Chris holds the position of Principal Consultant and FS sector lead at Gate One Ireland, where he specialises in leading large-scale complex transformation projects for both domestic and international financial services clients. Collaborating closely with our clients, we strive to revolutionise their business, technology, and operational capabilities, driving revenue growth, facilitating digital transformation, and enhancing operational stability and efficiency.
James is the Gate One US lead, responsible for recruitment, strategy, business development and operations. James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programs across multiple industries. Most recently, James was program director for digital transformation at the UK’s largest grocer.
Hannah has significant experience in life sciences and leads our US life sciences team. She has worked with global pharmaceutical companies to set their strategy, prepare for product launches, and deliver large-scale transformation to improve their customer experience. She is passionate about helping organizations optimize their strategy and operations to transform the lives of patients.
James has designed future state operating models and driven transformative change in a range of public and private sector multinationals. A proven problem solver, James specialises in operating model design, portfolio management, customer strategy and experience, and performance improvement. He relishes building high-performing teams to work side by side with clients on their most complex and high-profile programmes.
Anna has extensive experience working across the private, public and third sector to support clients in designing and delivering innovative, intelligent operating models for their customers. Anna has led and managed numerous projects in a range of settings, allowing her to develop an understanding of perspectives that range from the end user to frontline staff and senior leadership.
If you would like to speak to us about how we can support you with your transformation journey, please contact Anthony Gaffney.
If you would like to speak to us about how we can support you with your transformation journey, please contact James Cumberland.
