PEOPLE, CULTURE AND CHANGE

Making change stick

How to adapt people, culture and change in a new era

Three major changes are pushing businesses to operate differently: digital transformation, intense market pressures and evolving employee expectations. To meet these challenges—and to become more connected, productive, innovative and resilient—companies need strong cultures and ways of working.

Change is happening faster and faster

For years—maybe decades—we’ve heard that change fatigue is a growing issue. But the pace of change isn’t slowing down; if anything, it’s getting faster. Organisations must embrace leaner, more flexible approaches to change, building the capability and resilience needed to thrive.

Evolving your culture

Leaders must rethink their company cultures in a fast-changing world. That means updating priorities, building trust and embracing creativity. Successful cultural change often comes from the top—leaders must model the behaviours they want to see.

Adoption and experience

To make change stick, it must feel real for employees. Focus on adoption: understand the barriers to change within your organisation and work with your employees to remove them, creating a clear path to change. Most importantly, make the benefits of change clear—so your people understand not just what’s changing, but why it matters.

Our Services

Companies must create new ways of working, build strong cultures, and adopt smarter behaviours to stay competitive. We work closely with leaders to help them drive connection, increase productivity, and enhance innovation—all while ensuring employees get an exceptional experience.

Change management

We design change programmes that help your people succeed. This can be done through large, complex structured programmes or more flexible, hands-on changes. Whatever you choose, we help guide your teams through uncertainty, embed new ways of working and ensure change is sustainable.

Culture and behaviour change

Workplace culture shapes everything—from employee morale and productivity to customer experience and revenue. As your strategy evolves, your culture must evolve with it. We partner with you and your teams to shape your culture, defining and nudging the behaviours for lasting impact.

Discover, define, develop, deliver

Our four-step approach supports you at every stage of your change journey—whether you’re just getting started or well underway. Grounded in behavioural science, our process brings you into our behaviour labs to design tailored interventions, from subtle workplace nudges to leadership coaching and development. Every step is designed to empower individuals and teams to lead with confidence, manage themselves effectively and navigate organisational change with confidence.

Our Credentials

We are privileged to be working with some of the largest and most influential organisations on their most complex change programmes. View some of our client stories here.

Building an organisation-wide change capability

Supporting a FTSE 100 with a challenging global transformation agenda by establishing a new change centre of excellence and leading the change delivery on priority programmes.

Embedding a new operating model in a FTSE 100 organisation’s DNA

Overcoming historical failed attempts of change to embed a new operating model and change ways of working from the exec to the frontline.

Pivoting to a digital culture

Supporting this UK-wide retailer in creating a new digital culture for its people across all elements of the talent lifecycle in the wake of the pandemic.