RETAIL AND CONSUMER BUSINESS
New opportunities in retail and consumer
The retail and consumer sector is at an interesting place: technology and demographic trends are driving greater cost and complexity. Competition is fierce. At the same time, there are extraordinary opportunities for businesses who dare to innovate. Adapt your products, services, and operating models to ensure a responsive and seamless customer journey.
Digital continues to transform the sector
Customers have greater choice than ever before. They can shop online, at any time, across multiple channels. So how can brands stand out? Those who create a highly personalised service and exceptional product offering are leading the sector. Organisations need empowered, connected and autonomous product teams delivering omnichannel excellence to exceed customer expectations at speed. New AI-powered capabilities need concrete business strategies, technology integration considerations and adoption processes to realise their potential.
Purpose with profit
High rents and labour costs are shrinking already-thin margins for retailers—yet physical stores remain hugely important. Integrating digital is no longer enough: it must be streamlined everywhere to exceed consumer expectations for seamless, personalised experiences. Brands that can strike the right balance between high street and online stores—giving customers an exceptional experience while streamlining operations—are set up for the future of retail.
Cautious optimism driving growth
Retailers are moving forward with cautious optimism, with delayed or abandoned investments moving back onto the strategic agenda. There are strong growth opportunities— but only for those brands that can balance cost savings, explore new routes to market, foster partnerships and consider acquisitions.
Our Credentials
We are privileged to be working with some of the largest and most influential retailers on their complex change programmes. View some of our client stories here.
Our Insights
Read insights from our retail and consumer experts here.
Meet the team
James est passionné par la résolution des défis les plus complexes de ses clients. James s’épanouit dans des environnements internationaux et multiculturels, ayant travaillé et étudié en France, en Espagne, et au Royaume-Uni,
Il possède une gamme de compétences au sein de la stratégie, la gestion des données, la direction de projets et la conception de modèles opérationnels. Ces compétences sont le fruit de huit années d’expérience dans la direction des programmes majeurs dans un éventail de secteurs par exemple la vente au détail, l’hôtellerie, la santé et les services financiers.
James est diplômé en économie de Sciences-Po Paris et de l’Université de Cardiff. Il est bilingue français-anglais (niveau DALF C2).
Manager de Gate One au bureau de Londres, Meiline accompagne les acteurs des biens de grande consommation, de la distribution et du luxe sur leurs projets de transformation digitale. À ce titre, elle intervient auprès d’acteurs mondiaux du secteur, allant du monde du luxe à l’automobile, en passant par la distribution B2B. Ses domaines d’expertise incluent notamment la gestion de projet, le développement de stratégies digitales et la mise en place de modèles opérationnels agiles. Elle accompagne également ses clients dans la création de valeur à travers la valorisation de l’expérience utilisateur et la digitalisation des processus clés. Avant de rejoindre Gate One, Meiline était consultante sénior au sein de l’agence digitale d’IBM et analyste chez Oracle. Elle est titulaire d’un Master de la Cass Business School en Innovation & Stratégie.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
As a senior adviser in business and digital transformation and an experienced programme and project leader, Scott has spent the best part of a decade acting as a catalyst for business and digital transformation across Ireland, Europe, the Middle East and South Africa. Bringing the capabilities of Gate One to Ireland was a major factor in Scott’s decision to return to the country. He believes that the energy, passion and determination that Gate One brings to everything it does provides clients with a genuine, customer-centric alternative. Scott is excited to be disrupting the local status quo with a compelling alternative.
Ruth thrives on collaborating with clients and colleagues to drive change. With over 7 years of consulting experience, her expertise encompasses a wide range of areas including digital transformation, change management, project management, employee experience, organizational design and communications. Ruth loves to work closely with clients to understand their organisation and deliver impact through exceptional advisory work.
Francesca is a business transformation consultant whose work has spanned multiple industries, including retail and consumer goods, TMT, automotive and transportation. She has led complex business and digital transformation programmes from strategy through to implementation for large organisations across the globe.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
James is the Gate One US lead, responsible for recruitment, strategy, business development and operations. James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programs across multiple industries. Most recently, James was program director for digital transformation at the UK’s largest grocer.
Francesca is a business transformation consultant whose work has spanned multiple industries, including retail and consumer goods, TMT, automotive and transportation. She has led complex business and digital transformation programs from strategy through to implementation for large organizations across the globe.
With over a decade of experience in transformation, Nayaz specializes in driving change within the consumer health and life science sectors, working closely with executive teams and board members in pharmaceutical, manufacturing and retail. As a transformation expert, he has successfully overseen teams in developing and implementing strategies for go-to-market, customer segmentation, regulatory compliance, digital transformation, data management, core system replacement, post-merger integration and growth initiatives. Nayaz is dedicated to finding practical and innovative solutions to complex transformation challenges by collaborating closely with clients, recognizing that successful transformation ultimately relies on the people within an organization.
If you would like to speak to us about how we can help you deliver value to your customers, please contact Alex Zetter.
If you would like to speak to us about how we can help you deliver value to your customers, please contact James Cumberland.
