RETAIL AND CONSUMER BUSINESS
Challenges facing the retail and consumer business sector
The retail and consumer business sector is facing unprecedented challenges, with technology and demographic trends disrupting the industry as it experiences ever-increasing cost and complexity. Despite a fiercely competitive market, great opportunity exists for those who dare to innovate and adapt their products, services and operating models to deliver value through a seamless customer experience.
Accelerating digital transformation
Digital technology has given customers greater choice and opportunity. Their ability to shop online, at any time, across multiple channels, has put greater pressure on brands to redefine their proposition, products and positioning. Consumers expect a personalised service tailored to their specific preferences.
Purpose over profits
Consumers are placing greater emphasis on companies having a purpose beyond product functionality. Sustainability has long been on the agenda, but the priority now is to go beyond corporate social responsibility and ensure that purpose is embedded into products, services and the consumer experience.
Complexity in the cost base
Increasing complexities in the supply chain coupled with high rent and labour costs are further reducing margins. Retailers are evaluating their ratio of high street stores to online stores, how to automate processes while enhancing current workforce capabilities, and smarter ways to manage inventory to meet changing customer demands.
Our Credentials
We are privileged to be working with some of the largest and most influential retailers on their complex change programmes. View some of our client stories here.
Our Insights
Our team of experts regularly share their insights about the things that matter in the retail sector. You can read some of them here.
Meet some of our team
James est passionné par la résolution des défis les plus complexes de ses clients. James s’épanouit dans des environnements internationaux et multiculturels, ayant travaillé et étudié en France, en Espagne, et au Royaume-Uni,
Il possède une gamme de compétences au sein de la stratégie, la gestion des données, la direction de projets et la conception de modèles opérationnels. Ces compétences sont le fruit de huit années d’expérience dans la direction des programmes majeurs dans un éventail de secteurs par exemple la vente au détail, l’hôtellerie, la santé et les services financiers.
James est diplômé en économie de Sciences-Po Paris et de l’Université de Cardiff. Il est bilingue français-anglais (niveau DALF C2).
Manager de Gate One au bureau de Londres, Meiline accompagne les acteurs des biens de grande consommation, de la distribution et du luxe sur leurs projets de transformation digitale. À ce titre, elle intervient auprès d’acteurs mondiaux du secteur, allant du monde du luxe à l’automobile, en passant par la distribution B2B. Ses domaines d’expertise incluent notamment la gestion de projet, le développement de stratégies digitales et la mise en place de modèles opérationnels agiles. Elle accompagne également ses clients dans la création de valeur à travers la valorisation de l’expérience utilisateur et la digitalisation des processus clés. Avant de rejoindre Gate One, Meiline était consultante sénior au sein de l’agence digitale d’IBM et analyste chez Oracle. Elle est titulaire d’un Master de la Cass Business School en Innovation & Stratégie.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
As a senior adviser in business and digital transformation and an experienced programme and project leader, Scott has spent the best part of a decade acting as a catalyst for business and digital transformation across Ireland, Europe, the Middle East and South Africa. Bringing the capabilities of Gate One to Ireland was a major factor in Scott’s decision to return to the country. He believes that the energy, passion and determination that Gate One brings to everything it does provides clients with a genuine, customer-centric alternative. Scott is excited to be disrupting the local status quo with a compelling alternative.
Ruth thrives on collaborating with clients and colleagues to drive change. With over 7 years of consulting experience, her expertise encompasses a wide range of areas including digital transformation, change management, project management, employee experience, organizational design and communications. Ruth loves to work closely with clients to understand their organisation and deliver impact through exceptional advisory work.
Bożena is a transformation leader with experience both client-side and as a consultant across strategy, operating model, organisation design and change. She has supported global multi-billion dollar companies transform, as well as medium-sized organisations poised for next stage of growth. She enjoys working at pace to deliver impactful and enduring results – for the business, for employees and for customers.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
James is the Gate One US lead, responsible for recruitment, strategy, business development and operations. James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programs across multiple industries. Most recently, James was program director for digital transformation at the UK’s largest grocer.
Francesca is a business transformation consultant whose work has spanned multiple industries, including retail and consumer goods, TMT, automotive and transportation. She has led complex business and digital transformation programs from strategy through to implementation for large organizations across the globe.
With over a decade of experience in transformation, Nayaz specializes in driving change within the consumer health and life science sectors, working closely with executive teams and board members in pharmaceutical, manufacturing and retail. As a transformation expert, he has successfully overseen teams in developing and implementing strategies for go-to-market, customer segmentation, regulatory compliance, digital transformation, data management, core system replacement, post-merger integration and growth initiatives. Nayaz is dedicated to finding practical and innovative solutions to complex transformation challenges by collaborating closely with clients, recognizing that successful transformation ultimately relies on the people within an organization.
If you would like to speak to us about how we can help you deliver value to your customers, please contact Alex Zetter.
If you would like to speak to us about how we can help you deliver value to your customers, please contact James Cumberland.
