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As part of our “Experts of customer experience” series, Gate One’s David Forde speaks to Marcus Hurd, director of retail logistics at Stuart. Stuart is a leading on-demand logistics platform, connecting businesses across industries to a fleet of geo-localised independent couriers for speedy and efficient delivery.

David and Stuart discuss key opportunities and challenges facing businesses, including the dilution of consumer loyalty and the importance of experience in driving repeat purchases, the business opportunities in utilising inventory, the challenges of e-commerce returns, parcel journeys and sustainability as well as how retail logistics can be transformed by leveraging food delivery technology.

Listen to the full episode below.

David Forde

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