As part of our “Experts of customer experience” series, Gate One’s David Forde speaks to Liam Young, founder and CEO of Harper. Harper is a cross between an online personal styling service and a courier that predominantly works with premium and luxury brands.
David and Liam discuss some key opportunities and challenges facing the business including the current e-commerce courier landscape, the relationship between brand, customer and courier, and how try-at-home services have helped drive up basket sizes. Listen to the full episode below.
David Fordedavid.forde@gateoneconsulting.com
David has extensive expertise in both customer and digital transformation, strategy, product management and the use of experience and human-centred design. He has worked across both the public and private sector, and most recently set up an innovation lab in partnership with Google.
David Forde
At Gate One, we believe there are some unifying principles that create a truly exceptional customer experience. Get in touch to see how we can help you navigate your next customer experience challenge.
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