As part of our “Experts of customer experience” series, Gate One’s David Forde speaks to Liam Young, founder and CEO of Harper. Harper is a cross between an online personal styling service and a courier that predominantly works with premium and luxury brands.
David and Liam discuss some key opportunities and challenges facing the business including the current e-commerce courier landscape, the relationship between brand, customer and courier, and how try-at-home services have helped drive up basket sizes. Listen to the full episode below.
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