CONSUMER HEALTH
CHALLENGES FACING THE CONSUMER HEALTH SECTOR
The consumer health landscape is becoming increasingly consumer-centric, with a focus on innovative self-care and personalised wellness in an ever-evolving digital world. Many healthcare companies are taking greater social responsibility and want to ensure that everyone has access to better health.
Consumer self-care
Consumers are proactively managing their own health more than ever, using personalised offerings to support their mind, body and overall health. Organisations need to create personalised interactions with consumers while building trusted relationships that allow them to capture data and insights for tailored data-driven marketing.
Innovative customer experience
Consumers are seeking innovative holistic experiences to manage their health, with omnichannel offerings becoming increasingly important to serve their needs. The recent, growing move from prescription drugs to over-the-counter products has opened up the market further. Organisations need to innovate to remain relevant to customer demands and use digital technology alongside personalised offerings to maximise success.
Social and sustainability commitments
Good health should not be seen as a privilege. Consumer health organisations are well placed to lead the charge when it comes to delivering better health in a sustainable and inclusive way. Finding the right balance between purpose over profit is becoming a key consideration for many organisations in a world where consumers are favouring ethical brands.
Our Credentials
We are privileged to have worked with some of the leading consumer health organisations on their most complex transformation programmes. View some of our client stories here.
Optimising the change strategy for a consumer health leader
Delivering a targeted change strategy and intervention roadmap for an organisation undergoing an enterprise-wide transformation, setting their leaders up for success.
Driving and delivering a customer-centric marketing operating model
Designing and implementing a new operating model across both regional and global teams during the integration of two international organisations.
Separating and operationalising a new consumer health company
Delivering key strategic work across multiple workstreams to successfully launch a new leading consumer health company and brand.
Our Insights
Our team of experts regularly share their insights about consumer health issues. You can read some of them here.
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Meet some of our team
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
Upneet loves a new challenge and is passionate about helping clients transform to achieve their potential, whether that’s through helping them articulate their strategy, redesigning their operating models, or managing complex programmes. A big believer in the need for agility and innovation in any business, he likes to keep himself informed on what makes great businesses great and how to learn from others. Outside of work (and at work), you can often find him talking about his Saturday cricket games and upcoming travels.
Hannah provides a range of strategy, advisory and delivery services across large-scale transformational projects, recently showcasing her expertise at one of the world’s largest consumer health companies. Her experience is focused across target operating model design, M&A integration, process re-engineering and strategic technology implementations.
Anthony is the country manager for Gate One Ireland. He has nearly 20 years’ experience working with leading global organisations, delivering change across M&A, innovation, commercial excellence and digital transformation. He is an experienced consultancy leader and board member and has worked extensively across the public and private sectors in the UK, Europe and the Middle East. Anthony is extremely excited about the opportunity to build and grow a new and truly differentiated consultancy in Ireland – serving global and Irish clients alike.
Niamh is an experienced transformation consultant, with over 10 years experience empowering organisations through strategic transformation, encompassing digital advancements, data utilisation, people-centric approaches, culture, and structural enhancements. Her interests lie in supporting change delivery, that revolves around the needs and experiences of users. Niamh brings a comprehensive skill set in change and project management, which she has developed working with both local and global, public and private sector organisations, in successfully executing transformational initiatives and programmes throughout her career.
Upneet loves a new challenge and is passionate about helping clients transform to achieve their potential, whether that’s through helping them articulate their strategy, redesigning their operating models, or managing complex programmes. A big believer in the need for agility and innovation in any business, he likes to keep himself informed on what makes great businesses great and how to learn from others. Outside of work (and at work), you can often find him talking about his Saturday cricket games and upcoming travels.
Ruth thrives on collaborating with clients and colleagues to drive change. With over 7 years of consulting experience, her expertise encompasses a wide range of areas including digital transformation, change management, project management, employee experience, organizational design and communications. Ruth loves to work closely with clients to understand their organisation and deliver impact through exceptional advisory work.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programmes across multiple industries. Most recently, James worked with a group CIO to redefine the organisation’s operating model, organisation design and governance framework.
With over a decade of experience in transformation, Nayaz specializes in driving change within the consumer health and life science sectors, working closely with executive teams and board members in pharmaceutical, manufacturing and retail. As a transformation expert, he has successfully overseen teams in developing and implementing strategies for go-to-market, customer segmentation, regulatory compliance, digital transformation, data management, core system replacement, post-merger integration and growth initiatives. Nayaz is dedicated to finding practical and innovative solutions to complex transformation challenges by collaborating closely with clients, recognizing that successful transformation ultimately relies on the people within an organization.
If you would like to speak to us about how you can tackle your key consumer health challenges, please contact Anthony Gaffney.
