CONSUMER HEALTH
Consumer health: challenges and opportunities
Consumer health is moving rapidly towards self-care and personalised wellness, driven by technology. At the same time, healthcare companies are taking social responsibility more seriously, ensuring everyone has access to better health.
Consumer self-care
More consumers are managing their own health, using personalised products that support mind, body, and overall wellbeing. Organisations must embrace this: build trust with their customers, offer personalised experiences, and gather the data needed for tailored marketing.
Innovate for customer experience
Demand is changing. Consumers want to manage their health holistically and are reaching for omnichannel offerings. There is also a move from prescription drugs to over-the-counter products. Organisations must use digital technology to meet these changes and offer personalised solutions.
Social and sustainability commitments
Good health should not be a privilege. And consumer health companies can lead the way here—delivering better health outcomes, sustainably and inclusively. This means finding the right balance between purpose and profit, and meeting consumer demand for more ethical business practices.
Our expertise
We’ve worked with some of the largest and most influential consumer health companies on transformation programmes. See our client stories here.
Optimising the change strategy for a consumer health leader
Delivering a targeted change strategy and intervention roadmap for an organisation undergoing an enterprise-wide transformation, setting their leaders up for success.
Driving and delivering a customer-centric marketing operating model
Designing and implementing a new operating model across both regional and global teams during the integration of two international organisations.
Separating and operationalising a new consumer health company
Delivering key strategic work across multiple workstreams to successfully launch a new leading consumer health company and brand.
Our Insights
Read insights from our consumer health experts here.
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Meet some of our team
Anthony is the country manager for Gate One Ireland. He has nearly 20 years’ experience working with leading global organisations, delivering change across M&A, innovation, commercial excellence and digital transformation. He is an experienced consultancy leader and board member and has worked extensively across the public and private sectors in the UK, Europe and the Middle East.
Anthony is the country manager for Gate One Ireland. He has nearly 20 years’ experience working with leading global organisations, delivering change across M&A, innovation, commercial excellence and digital transformation. He is an experienced consultancy leader and board member and has worked extensively across the public and private sectors in the UK, Europe and the Middle East. Anthony is extremely excited about the opportunity to build and grow a new and truly differentiated consultancy in Ireland – serving global and Irish clients alike.
Niamh is an experienced transformation consultant, with over 10 years experience empowering organisations through strategic transformation, encompassing digital advancements, data utilisation, people-centric approaches, culture, and structural enhancements. Her interests lie in supporting change delivery, that revolves around the needs and experiences of users. Niamh brings a comprehensive skill set in change and project management, which she has developed working with both local and global, public and private sector organisations, in successfully executing transformational initiatives and programmes throughout her career.
Upneet loves a new challenge and is passionate about helping clients transform to achieve their potential, whether that’s through helping them articulate their strategy, redesigning their operating models, or managing complex programmes. A big believer in the need for agility and innovation in any business, he likes to keep himself informed on what makes great businesses great and how to learn from others. Outside of work (and at work), you can often find him talking about his Saturday cricket games and upcoming travels.
Ruth thrives on collaborating with clients and colleagues to drive change. With over 7 years of consulting experience, her expertise encompasses a wide range of areas including digital transformation, change management, project management, employee experience, organizational design and communications. Ruth loves to work closely with clients to understand their organisation and deliver impact through exceptional advisory work.
Alex leads the retail, consumer business and automotive sectors at Gate One. With over 25 years of extensive consulting experience, Alex specialises in guiding senior executive teams through complex business and digital transformations. From strategic vision through to implementation, Alex’s perspective ensures success across a range of his clients most strategic initiatives.
James specialises in large-scale IT-enabled change and enterprise portfolio management. He has delivered complex transformation programmes across multiple industries. Most recently, James worked with a group CIO to redefine the organisation’s operating model, organisation design and governance framework.
With over a decade of experience in transformation, Nayaz specializes in driving change within the consumer health and life science sectors, working closely with executive teams and board members in pharmaceutical, manufacturing and retail. As a transformation expert, he has successfully overseen teams in developing and implementing strategies for go-to-market, customer segmentation, regulatory compliance, digital transformation, data management, core system replacement, post-merger integration and growth initiatives. Nayaz is dedicated to finding practical and innovative solutions to complex transformation challenges by collaborating closely with clients, recognizing that successful transformation ultimately relies on the people within an organization.
If you would like to speak to us about how you can tackle your key consumer health challenges, please contact Anthony Gaffney.
