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Delivering better customer outcomes

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ARTIFICIAL INTELLIGENCE

AI for Good: Ethical practices, sustainability and consumer empowerment

Exploring the potential for us to use Artificial Intelligence technologies to hack how we work and create a better future.

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ARTIFICIAL INTELLIGENCE

Beyond the AI hype: Inviqa on the shifting hype cycle

How businesses can get started on their journey in delivering meaningful AI outcome.

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ARTIFICIAL INTELLIGENCE

AI Fomo? Start with your outcomes

Umbar Shakir shares her thoughts on how to be value led with your outcomes in mind, rather than hype led, and how to get ahead of the frenzy by really thinking about the long-term benefits of this technology.

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CUSTOMER EXPERIENCE

Generating next level customer experiences with AI

With customer interactions transcending physical and virtual realms, GenAI is emerging as a pivotal force in revolutionising the customer experience.

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GEN Z

Cracking the Gen Z Code: What brands need to do to unlock CX success

In this feature and podcast recording, we outline the strategic changes businesses need to make to better connect with this audience.

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GEN Z

A to Gen Z

A collaborative framework working in partnership with a cohort of Gen-Z students to help provide businesses with actionable steps to better improve their connection with the world’s largest generation.

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DATA AND CULTURE

Developing your data culture

Exploring why developing a strong data culture is so important for any business and looking at the ways in which you can ensure your organisational culture is set up to support data excellence.

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SUSTAINABILITY

CSRD: Our answers to the big questions

From our conversations with sustainability leaders, we’re hearing about the challenges facing businesses as they attempt to prepare for this complex regulation. We’ve summarised answers to the five biggest questions so far.

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HAVAS

Meaningful brands: Welcome to the Me-conomy

Havas annual Meaningful Brands™ study, is a vital sense-check about people’s aspirations, guardrails and expectations of brands. In their latest publication, they explore how the ‘age of cynicism’ gave way to the ‘Me-conomy’.

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Meet some of our team

Alex Zetter
Partner
Umbar Shakir
Partner
Scott Ellis
Client Director
Kellie Hill
Principal

It’s time to reimagine our approaches and harness new technology through our people to deliver the customer experience of the future. If you would like to speak to us about this, please contact Alex Zetter.