AI is transforming financial services, but most firms are still stuck in perpetual pilot mode. Why? And what does it take to scale successfully and responsibly?
In this series, Ankit Bharadwaj and Mel Weatherall explore the critical operating model shifts required to unlock AI’s full value. Their message is clear. If your operating model can’t keep up, you’ll struggle to move beyond experimentation and into business-wide impact.
In each episode, they cover:
- Why 33% of financial services firms still treat AI as a side project, and how to change that.
- The three essentials for scaling AI and designing a truly customer-centric operating model.
- How a responsible AI framework becomes your safety net in a fast-moving regulatory environment.
- Why personalisation is fast becoming central to value propositions across the industry.
- Practical and actionable steps leaders can take to build an AI-ready operating model at scale.
A must listen for leaders to move from ambition to execution with an operating model built for responsibility, resilience and growth.
Episode 1
AI operating model: scaling in financial services
AI is transforming financial services, but most firms are still stuck in pilot mode. Why? And what does it take to scale responsibly?
Listen now to hear Ankit and Mel’s thoughts.
Episode 2
AI is reinventing personalisation in financial services
Personalisation is now central to the value proposition across the financial services industry. Yet, what are the practical and actionable steps leaders can take to build an AI-ready operating model at scale?
Listen now to hear Mel and Ankit’s takeaways.
