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Our latest Transformation Index conversation with Lewis Dyke and Ankit Bharadwaj reveals a fundamental shift in how insurance leaders approach transformation:

  • Nearly 40% of transformation leaders now view transformation as an ongoing journey of continuous improvement at scale, rather than a one-off event with a set end date.
  • To succeed, insurance organisations need robust systems to track and realise benefits of transformation. Upskilling is essential. It’s not enough to introduce new technology; people must be equipped to use it effectively.
  • Success depends on cultural agility, leadership alignment, and the ability to embed change at every level. But this is not just in systems, but in mindsets.

Watch the full conversation to discover more about the future of insurance transformation.

Lewis Dyke
Principal
Ankit Bharadwaj
Principal

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Adapt to lead

Based on a survey of 750 C-suite leaders across the UK, Ireland, and the US, the Transformation Index reflects how well organisations embed adaptability across systems and people to unlock transformation success

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Most transformations fail or deliver mixed results – not because the strategy is wrong, but because organisations aren’t built to adapt.