Retail Horizons
In our Retail Horizons podcast segment, hear from retail experts, Ben Tye, Alex Zetter, Eva Appelbaum, Raj Nathwani, Francesca Gualano, David Forde and Suzi Bentley Tanner as they unpack and discuss trends within the retail space, the exciting innovations occurring within this space and predictions for its impact on the industry in the coming years, through a people-first transformation lens.
Listen now on YouTube.
Key trends to watch
Is AI adoption optional? How will customer experience become the ultimate competitive differentiator? Why will workplace culture drive not only employee satisfaction, but also bottom-line results? Hear from Managing Partner, Ben Tye and Retail Lead, Alex Zetter as they share an overview on what trends they expect to see making an impact in the retail industry this year.
Delivering frictionless experiences
Discover why CX has become the top priority for retailers and how consumer expectations are higher than ever. Suzi Bentley-Tanner and David Forde explore the evolving landscape of customer experience in retail including the “Impatience Economy”, balancing efficiency with human connection, sustainability’s tipping point in retail decision-making, the critical importance of keeping brand promises and how broken customer experiences impact brand loyalty
Why Employees Come First
Drawing from their extensive work with leading retailers, Eva Appelbaum and Scott Ellis reveal how purpose-driven cultures and employee-centric approaches directly impact the bottom line. Find out how forward-thinking retailers are responding to generational shifts in workforce expectations while leveraging technology to empower frontline associates.
The AI advantage
Why do 70% of retail AI experiments fail to scale and how to beat the odds? What is the “noise problem”? How do you cut through tech hype to find solutions that actually work? Francesca Gualano and Raj Nathwani unpack the biggest challenges facing retailers today and the game-changing opportunities ahead including how to supercharge hyper-personalisation without losing your brand’s soul and the fine line between efficiency and authenticity in customer interactions.
Meet our team
Our retail leadership team brings the insight and agility to solve your toughest challenges.
Contact us
If you would like to speak to us about any of the topics discussed above, please reach out and we’ll be back in touch.
