FINANCIAL SERVICES
A new world for financial services
Financial services are the cornerstone of the global economy. The sector is expansive and diverse, with each organisation responding to its own set of consumer, regulatory, and market dynamics. We understand the complexities of this unique industry and can help you innovate your way through current challenges.
Wealth management and private banking
Wealth management and private banks are undergoing seismic change. New technologies, changing regulations, evolving customer demands, and the democratisation of wealth management and private banking services—all these factors have pushed firms to reconsider their business models.
At the same time, the consolidation of the market through private equity and M&A has impacted not just operating models, but people, culture, and ways of working.
So how to thrive in this rapidly evolving industry? Embrace change: refine your business models, transform customer experience, and offer holistic, advanced, digital financial advice.
Banking and capital markets
Retail banks face a range of challenges in an atmosphere of uncertainty.
Firstly, rising customer expectations for personalised and seamless digital experiences. Regulation is changing too, placing great demands on businesses to improve resilience, ESG, and consumer protection. Meanwhile, the rise of AI and fintechs is straining the traditional models banks have relied upon for decades.
To navigate this storm, retail banks must adopt new technologies, improve customer experience, and confidently meet regulations. Sustainable growth will come.
Insurance
Rapid AI adoption, changing customer demand, and evolving regulations are transforming the insurance industry. To thrive, insurance companies must improve their employee experience by retaining talent, closing DEI gaps, and introducing technologies that improve automation and efficiency.
Firms must also use AI to reshape critical claims and underwriting processes—while navigating evolving climate risk, cyber threats, and emerging Insurtech competition.
The future is in agile and customer-focused business models, underscored by AI adoption and an excellent employee offering.
Our expertise
We’ve worked with some of the largest and most influential financial services companies on ambitious transformation programmes. See our client stories here.
Our Insights
Read insights from our financial services experts here.
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Meet some of our team
If you would like to speak to us about how we can help you address past and future strategic challenges, please contact Alex Cossor.