Skip to main content

Travel and Leisure

Delivering unique and personalised journeys


The travel and leisure industry is still dealing with the lingering effects of the pandemic. Ongoing uncertainties, varying restrictions and health concerns continue to impact travel confidence and disrupt planning, creating a unpredictable environment for businesses. Technology trends are adding pressure on businesses to meet the ever-evolving expectations of travellers for personalised and tech-driven experiences, while sustainability is playing a huge role as consumers are increasingly prioritising eco-conscious brands. Now is the time for businesses to embrace the opportunities ahead to secure brand loyalty in the competitive post-pandemic landscape.


The industry is grappling with optimising employee experience. Post-COVID uncertainties impact job security and morale, demanding innovative strategies for employee attraction. Rapid technological integration requires robust training programmes for staff, ensuring job satisfaction while adapting to evolving customer expectations. Plus, creating a supportive environment is key to retaining skilled professionals within hybrid working. Businesses able to strike these balances will foster a positive and resilient employee experience in the ever-evolving landscape of the travel and leisure sector.


Heightened customer concerns have emphasised the need for transparent communication and flexible policies. The rapid integration of technology requires seamless and user-friendly interfaces to ensure positive customer journeys. Sustainable practices, a growing priority for consumers, necessitate clear communication and tangible efforts to enhance the eco-friendly aspects of travel experiences. All of these play a key role in consumer expectations and priorities.


Data management plays a crucial role in enhancing customer satisfaction and loyalty. Leveraging data for personalised offerings, targeted marketing and improved communication supports a seamless and tailored experience. Data-driven insights are also critical for sustainability initiatives, allowing organisations to measure and transparently communicate their environmental impact. As the industry embraces data analytics, AI and machine learning, businesses have a vast opportunity to access detailed insights into consumer behaviour, streamline operations and stay competitive in a rapidly evolving market.

Our Credentials

We are privileged to be working with some of the largest and most influential companies on their complex change programmes. View some of our client stories here.

Reimagining the Employee Experience with Virgin Group

How do you connect tens of thousands of employees from around the globe to build a shared sense of purpose? This was the challenge we joined forces with Virgin Group on, collaborating together over 18 months to develop and deploy the solution: Virgin Family.

We recently caught up with their Brand and Creative Director, Fiona Ross to discuss the project, Gate One’s role in delivering it, how an agile and collaborative approach suited the various Virgin companies across the group and the value that Virgin have derived from it since.

Designing an agile operating model to improve revenue

Setting a leading airline up to lead on the market on how to develop and sell propositions.

Shifting the dials on customer data, supercharged with AI

Aligning an airline’s strategy to the business and customers most pressing use cases and needs to drive lasting value from customer data.

Meet some of our team

Mohammad Ehsanian
Client director
David Forde
Client Director
Ben Passmore
James Brewin

It’s time to reimagine, harness tech through people and land value. If you would like to speak to us about taking a human-centred approach to AI-driven change, please contact Mohammad Ehsanian.