How to navigate constant change and still deliver
Consumers won’t compromise on experience, even as inflation reduces their purchasing power. 58% have already stopped buying a brand due to inflation, and 59% have stopped after having a bad experience. Companies must walk a careful line—delivering exceptional experiences while managing increasing costs.
Inflation has not reduced customer expectations
The cost-of-living crisis have forced consumers to rethink their spending. Nearly half (48%) feel their purchasing power has declined. But their expectations of brands—quality, value and personalisation—are higher than ever.
How can businesses exceed these expectations while managing rising costs and shrinking profits? The answer lies in innovation and, most importantly, personalisation.
Hyper personalisation
Personalisation wins loyalty. If you can harness large amounts of customer data, process it in real time, and deploy innovative technologies, you can deliver hyper-personalisation.
The future of work
It’s not just customers. Employees are looking for more too – great working environments, meaningful work, and purpose-driven employers who benefit colleagues, customers and the planet. AI, used well, can help achieve this.
Our Services
In a world where change is the only constant, a great customer experience can set you apart. We help you take a holistic approach—building strategy, designing experiences and using real customer insights to shape what’s next. Agile frameworks and design-thinking tools can turn ideas into action, delivering meaningful change that lasts.
Experience design
Create memorable experiences for customers with human-centred design techniques. Know where to invest in driving growth, retention, and competitive advantage.
Strategy and transformation
See ever-changing market expectations as an opportunity to create differentiated experiences and drive growth.
Gather data. Build insights.
Understand your customer better with primary and secondary research. Build frameworks for behaviour analytics and make better decisions on customer experience.
Digital employee engagement
Give employees a seamless, intuitive digital experience—and watch satisfaction, productivity and retention improve.
Our Credentials
We are privileged to be working with some of the largest and most influential organisations to deliver exceptional customer experience. View some of our client stories here.
Reimagining the customer experience
Enhancing customer experience and reinventing digital culture.
Making customer experience commercially viable
Developing a Europe-wide approach to customer experience for a sports and entertainment company using insights-led decision-making to inform investment and sponsorship.
Applying customer experience techniques to the employee experience
Improving the digital self-serve experience for staff.
Our Insights
We continually explore customer challenges, priorities and needs using insights from Havas’ annual global studies.
Filter
Accelerating product transformation
Accelerating product transformation
Putting People First: How GSK Prioritised Employee Connection
Putting People First: How GSK Prioritised Employee Connection
The power of GenAI: crafting memorable customer experiences
The power of GenAI: crafting memorable customer experiences
Meet some of our team
Get in touch
If you would like to speak to us about cultivating customer relationships in a digital world, please fill in your details and one of our team will get back to you as soon as we can.
"*" indicates required fields
Meet some of our team
As a senior adviser in business and digital transformation and an experienced programme and project leader, Scott has spent the best part of a decade acting as a catalyst for business and digital transformation across Ireland, Europe, the Middle East and South Africa. Bringing the capabilities of Gate One to Ireland was a major factor in Scott’s decision to return to the country. He believes that the energy, passion and determination that Gate One brings to everything it does provides clients with a genuine, customer-centric alternative. Scott is excited to be disrupting the local status quo with a compelling alternative.
Ruth thrives on collaborating with clients and colleagues to drive change. With over 7 years of consulting experience, her expertise encompasses a wide range of areas including digital transformation, change management, project management, employee experience, organizational design and communications. Ruth loves to work closely with clients to understand their organisation and deliver impact through exceptional advisory work.
Get in touch
If you would like to speak to us about cultivating customer relationships in a digital world, please fill in your details and one of our team will get back to you as soon as we can.
"*" indicates required fields
Meet some of our team
Tara Servati
Get in touch
If you would like to speak to us about cultivating customer relationships in a digital world, please fill in your details and one of our team will get back to you as soon as we can.
"*" indicates required fields
Meet some of our team
Get in touch
If you would like to speak to us about cultivating customer relationships in a digital world, please fill in your details and one of our team will get back to you as soon as we can.
"*" indicates required fields
